Proof is in the Process

(507.71 KB)

Share This Page

Much has been written about the importance of customer service process and its consistent delivery as keys to longterm success. Historically, it’s been a difficult theory to test in the automotive environment, given its innate degree of complexity. Find out how new research shows that brands holding leadership positions in terms of customer satisfaction are also leaders when it comes to consistently delivered process.


Jon Sederstrom
Director and Brazil Country Manager