J.D. Power Speaks Out: In-Vehicle Voice Recognition is Failing
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Advancements in technology have enabled auto manufacturers to build highly innovative and desirable features into today’s vehicles. However one of the most fundamental of these, voice recognition, continues to be a huge challenge for automakers and the most dissatisfying experience expressed in the J.D. Power 2014 Initial Quality StudySM.
J.D. Power's Kristin Kolodge, Executive Director of Driver Interaction and Human Machine Interface (HMI), recently spoke at the Center for Automotive Research (CAR) Management Briefings in Traverse City, Mich. where she revealed customer feedback and sentiment from J.D. Power’s HMI-related automotive research, the features of voice recognition that are most problematic, and best practices J.D. Power recommends based on its automotive component evaluation work.
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