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2019 U.S. Personal Loan Satisfaction Study

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The J.D. Power U.S. Personal Loan Satisfaction StudySM examines customer satisfaction throughout the personal loan customer journey. As a subscriber, you’ll get access to critical information about customer research and consideration, the application process, usage, payments and more. We’ll benchmark your company’s performance against your competitors, so you can prioritize improvements, drive higher satisfaction and positively impact your bottom line.
The U.S. Personal Loan market was estimated at $141 billion in 2018 and is expected to grow steadily in future.
The number of personal loans has increased by 40% over the last 4 years.
“RESEARCH INDICATES THAT PERSONAL LOANS ARE THE NOW THE FASTEST GROWING CONSUMER DEBT CATEGORY. CUSTOMER SATISFACTION IS CRITICAL TO SUCCESS FOR PERSONAL LENDERS.”
Craig Martin
Managing Director, Wealth and Lending at J.D. Power

Deliverables:

  • Customized executive presentation and strategy session that gives you data-driven, actionable recommendations for achieving your strategic business goals
  • Executive briefing document highlighting key trends and insights across the industry
  • Scorecard benchmarking your company’s performance compared with the industry across key drivers of satisfaction, loyalty and advocacy metrics
  • Competitive survey data and industry reports including information on customer segments
  • Data and analytical tools for performance insights and competitive comparisons with your peers
  • Access to VoX Platform—J.D. Power’s proprietary interactive reporting interface
  • The complete study data file with consumer survey responses