Insurance Consulting


Insurance Performance Portal

The J.D. Power Insurance Performance Portal is the premier tool insurance carriers can use to understand their financial performance vs. competitors across all P/C lines of business and to determine the right level of investment in customer satisfaction for select lines of business. This interactive tool allows all carriers to gain deeper insight into the effectiveness of their investments in various aspects of their company’s performance, including CSAT and their financial performance vs. the competition.

Learn More about the Insurance Performance Portal


Customer Experience Strategic Assessment (CESA)

This assessment provides an unparalleled approach to developing a blueprint for accelerated improvement of the customer experience. J.D. Power combines more than 40 years of customer satisfaction research with a proven methodology and consultative expertise to deliver a practical plan for success.

David Pieffer

David Pieffer

Property & Casualty Insurance Practice Lead

Colleen Cairns

Colleen M. Cairns

Senior Manager

Tom Super

Tom Super

Director, Property & Casualty Insurance Practice

Robert Lajdziak

Robert Lajdziak

Insurance Business Consultant

Jessica McGregor

Director, Insurance Practice