J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company’s industry benchmarks and reputation for independence and integrity have established it as one of the world’s most well-known and trusted brands.
J.D. Power has been capturing and analyzing the Voice of the Customer across more than a dozen industries globally for 50 years. We know measuring customer experience is not easy, but that’s where we come in. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for our clients.
Our Data, Analytics, and Resources
Across 18 offices globally, our team of more than 800 professional analysts, statisticians, economists, consultants, and experts in demographics and consumer behavior focus on delivering insights clients can act on immediately. We serve an increasing number of countries and regions around the world, including Brazil, India, Japan, Taiwan, China, Philippines, Indonesia, Singapore, Thailand, Malaysia, Vietnam, South Korea, Canada, Mexico, Europe, Australia, Germany, and the UK.
We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that will improve customer loyalty and advocacy and our success is driven by how much we help improve your customer experience. But data is only as powerful as the analysis and insights tied to it—and we are putting that power in your hands through our interactive VoX reporting platform. The data, analytics, insights, best practices, and action plans you need are available whenever and wherever you need them, to help you make data-driven decisions that will improve your customer experience and drive positive financial results.