The competitiveness and consolidation of the air travel industry is forcing airlines and airports worldwide to constantly adapt to the changing environment.
Travel providers are increasingly caught in a delicate balancing act of meeting both governmental regulations and customer demands as they prioritize their business activities.
Customer Experience Strategic Assessment (CESA)
This assessment provides an unparalleled approach to developing a blueprint for accelerated improvement of the customer experience. J.D. Power combines more than 40 years of customer satisfaction research with a proven methodology and consultative expertise to deliver a practical plan for success.
VoC to ROI Model
This model provides clients with a holistic approach aimed at identifying and resolving customer experience needs throughout the organization. The framework includes analyzing a client’s syndicated data results; integrating data with other data sets; linking levers to values using process mapping; and offering insights and recommending strategic and tactical Voice of the Customer initiatives.