Insurance Performance Portal
The J.D. Power Insurance Performance Portal is the premier tool insurance carriers can use to understand their financial performance vs. competitors across all P/C lines of business and to determine the right level of investment in customer satisfaction for select lines of business. This interactive tool allows all carriers to gain deeper insight into the effectiveness of their investments in various aspects of their company’s performance, including CSAT and their financial performance vs. the competition.
Customer Experience Strategic Assessment (CESA)
This assessment provides an unparalleled approach to developing a blueprint for accelerated improvement of the customer experience. J.D. Power combines more than 40 years of customer satisfaction research with a proven methodology and consultative expertise to deliver a practical plan for success.
Property & Casualty Insurance Practice Lead
Director, Insurance Practice