Advisory Services | Insurance Consulting


Insurance Performance Portal

The J.D. Power Insurance Performance Portal is the premier tool insurance carriers can use to understand their financial performance vs. competitors across all P/C lines of business and to determine the right level of investment in customer satisfaction for select lines of business. This interactive tool allows all carriers to gain deeper insight into the effectiveness of their investments in various aspects of their company’s performance, including CSAT and their financial performance vs. the competition.

Learn More about the Insurance Performance Portal


Customer Experience Strategic Assessment (CESA)

This assessment provides an unparalleled approach to developing a blueprint for accelerated improvement of the customer experience. J.D. Power combines more than 40 years of customer satisfaction research with a proven methodology and consultative expertise to deliver a practical plan for success.

Greg Hoeg

Greg Hoeg

Vice President, Insurance, SI Americas

Jessica McGregor

Jessica McGregor

Director, Insurance Practice

Robert Lajdziak bio photo

Robert Lajdziak

Insurance Business Consultant

David Pieffer
David Pieffer

Property & Casualty Insurance Practice Lead

Mark Garrett

Mark Garrett

Research Director

Val Monet

Valerie Monet

Senior Director, Health Insurance Practice

Colleen Cairns

Colleen M. Cairns

Senior Manager