Advisory Services | Airline/Airport Consulting


Customer Experience Strategic Assessment (CESA)

This assessment provides an unparalleled approach to developing a blueprint for accelerated improvement of the customer experience. J.D. Power combines more than 40 years of customer satisfaction research with a proven methodology and consultative expertise to deliver a practical plan for success.

VoC to ROI Model

This model provides clients with a holistic approach aimed at identifying and resolving customer experience needs throughout the organization. The framework includes analyzing a client’s syndicated data results; integrating data with other data sets; linking levers to values using process mapping; and offering insights and recommending strategic and tactical Voice of the Customer initiatives.

Rick Garlick

Rick Garlick, Ph.D.

Travel and Hospitality Practice Lead

Jeff Conklin

Vice President

Jacob George

Jacob George

Vice President and General Manager

Craig Campbell

Craig Campbell

Senior Director